Returns & Refunds

RETURN POLICY

At StevieWren, we would like your purchase experience of be extraordinary and know that sometimes you my change your mind.  With consideration, we have created a 7 day return policy in the original packaging, undamaged, and unworn for full value of your purchase.  If you return your item after 7 days, but within 14 days of receiving it, you will receive a StevieWren Gift Card good for one year if returned in unworn, sellable condition, and original packing and sales receipt.

* This policy does NOT apply to special orders or "Made to Order" items. Please see return policy below for "Made to Order" & Special Orders.

 

SPECIAL ORDER RETURN POLICY

Any order placed as a "Made to Order" on the website, or a special order via email with our team at concierge@steviewren.com is a final sale, and is not eligible for returns and/or exchanges. 

 

FINE JEWELRY RETURNS

Return your package via the carrier of your choice, with return signature required. For your protection, you must insure the package for the value of the item enclosed.

Please start your return process here.

 

REFUNDS

If you made your purchase by a credit card, we will credit your account within 14 business days after we have received your return, which will show on your credit card statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. If a gift card is used you will receive your credit on a gift card. Unfortunately, we cannot refund your original shipping charges. 

 

GIFT CARDS

Gift Cards can't be returned.

 

@2023 All rights reserved. Including but not limited to text, photos and designs are copyrighted works of Stevie Wren, Ltd. Redistribution or reproduction is prohibited without permission from Stevie Wren, Ltd. Email concierge@steviewren.com for further information.